Refunds

You have 14 days to return your item.

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Delivery Information – DHL

Delivery Terms & Information

You will be notified by email (the email address you supply on your order) of DHL tracking information and again once your order has been dispatched. This information is to enable you to check upon delivery progress or to amend the delivery. This will be sent by DHL. It is your responsibility to update the tracking information should a change be required either for yourself or a 3rd party if you have requested delivery elsewhere (and to provide the 3rd party with the tracking information if you wish). Tracking becomes available after DHl have collected your order from our premises; DHl send this update.

Please see important Pallet delivery terms for all larger orders.

BBQs and grills are CURRENTLY dispatched from us (to your registered address) within 3 working days of receipt of your order on a next day service (orders received after 1.30pm are dated as received the next day). This may be longer during holiday periods and from October -December.

Next day delivery is not guaranteed, this being outside of our control

Delivery may take longer to a different address and locations where next day is not available, including but not exclusive to AB31-56, DG, FK18-22, G63, IV, KA, KW, PA, PH and additional delivery charges may be applicable. We will contact you if this is the case, following receipt of your order

Please note: we do not deliver BBQs outside the UK mainland

The cost of delivery to your registered address is included in the price of your BBQ (to most United Kingdom mainland destinations) subject to the above

If you cancel an order after we have started to ship it, a charge for the shipping will be deducted from any refund and our Returns Policy applies https://YorkshireFire.com/terms-conditions/

If the goods appear to be damaged, please do not accept the delivery. Due to the fragile nature of these items, all items must be thoroughly checked, and any issues reported within 24 hours of delivery. We may make a charge for replacements notified outside this time-frame

DHl drivers are not obliged to take the goods back to their depot to dispose of in the event of damage

Do not use sharp objects to open packaging where it is clear there is ceramic or glass beneath as you may cause damage to the product

We are not liable for goods found to be damaged following receipt where you have requested them to be delivered to an alternative public address (including but not exclusive to a place of work) or left unattended; this is done at your own risk.

In agreeing to our terms, you accept responsibility for making arrangements for a 3rd party to check and sign for your delivery or for goods to be left unattended.

The carriers will only deliver goods to the nearest entrance to your property and will not bring the goods inside; this is for insurance and health and safety reasons and we are unable to arrange otherwise

We recommend you do not book an installer until you are in receipt of your order. We are not liable for any costs incurred by you, or any loss of earnings for delayed, late or failed deliveries. For example: if a delivery is delayed in any way and you have to re-book an installer, we are not liable for any extra charges the installer may charge you. We are not liable for any loss of earnings resulting from you taking time off work to accept a delivery, even if it is late or delayed

All BBQs are for outdoor use in a well ventilated position only.

The following products are dispatched on a pallet: 

ALL Bespoke orders

All BBQs

Pallet delivery terms

BBQs are CURRENTLY being dispatched from us (to your registered address) within 3 working days of receipt of your order, on a Next Day service. We will email you (using the address supplied) to arrange or confirm the delivery date.

DELIVERIES ARE SCHEDULED TUESDAY-FRIDAY (BETWEEN 9AM-6PM). If you have a preferred date, please supply in the order notes and we will do our best to accommodate it. Additional options for morning and afternoon deliveries are available when placing your order online. We do not otherwise provide updates on your delivery.

The cost of delivery to your own address is included in the price of your BBQ (to most United Kingdom mainland destinations). Delivery elsewhere and some destinations incur an additional out of area charge which will be confirmed when placing your order via the online portal. If you select the Collection option, we will get in touch with you to arrange this

Additional delivery charges will apply to some post code areas including but not limited to the following: AB, BT, DD, IM, IV, KA, KW, PA, PH, PO30-41 and deliveries will take up to 5 working days. We do not offer pallet delivery to HS / ZE postcodes. We do not deliver BBQs outside the UK mainland

If you cancel an order after we have started to ship it, a charge for the shipping will be deducted from any refund together with a 15% re-stocking fee, even if your order has not reached your address

If there is likely to be a problem with access including but not restricted to the following; large 7.5 tonne lorry, bridges, weight/height restrictions etc, please contact us in advance of placing your order.

Examples of areas that we cannot deliver to are: long, gravel drives, areas inside walled cities, height restrictions, narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance

Examples of circumstances which may prevent the delivery of pallet goods:

closing day(s)- opening hours – location – staircases

These must be notified before dispatch

If the carriers are unable to deliver to you, they will charge us for the failed delivery and for re-delivery or return and we shall have to hold you liable for these charges

There may be a charge for replacements not notified within the specified time frame or not returned with the carrier; if we are notified of damage/issues straight away, the courier accepts liability.

Damaged goods must be returned with the driver otherwise a charge will be made towards the replacement/re-delivery

We recommend you do not book an installer until you are in receipt of your order.

PLEASE ENSURE YOU WILL BE AT THE DELIVERY ADDRESS ON THE DATE SCHEDULED OR THAT ANYONE WHO MIGHT ACCEPT THE DELIVERY IS FULLY AWARE OF THE FOLLOWING: –

We are not liable for any costs incurred by you, or any loss of earnings for delayed, late or failed deliveries for any reason. For example: if a delivery is delayed in any way and you have to re-book an installer, we are not liable for any extra charges the installer may charge you.We are not liable for any loss of earnings resulting from you taking time off work to accept a delivery, even if it is late, damaged or delayed. The carriers will only deliver goods to the nearest entrance to your property and will not bring the goods inside; this is for insurance and health and safety reasons

Pallet deliveries must be checked immediately upon receipt and prior to signing the delivery manifest, whether it be a paper or handheld device. DRIVERS ARE PERMITTED AMPLE TIME FOR THIS

It is your responsibility to confirm the correct goods have been received safely and in good order. If they are damaged in any way, please report this to ourselves via email, with photographic evidence (to [email protected]). The goods must NOT be signed for; in these circumstances, the courier must take them away.

Noting the courier documents “UNCHECKED” does not exempt you from this obligation

Pallets will not be left unattended and re-delivery will be charged for if you are not in. Re-delivery is unlikely to be the same day as the carriers will be delivering elsewhere.

Any instruction you make for a carrier to leave a pallet unattended, is made at your own risk. We are not liable for any damage caused to goods not checked upon receipt whilst the driver is present or not signed for

If the carriers are unable to deliver to you, they will charge us for the failed delivery and for re-delivery or return and we shall have to hold you liable for these charges

If the goods appear to be damaged, please do not accept the delivery.

Once goods have been taken inside your property we accept no further liability for any damage caused